jeewin bd's Privacy Policy

1. Introduction and Applicability

This Privacy Policy ("Policy") applies to the jeewin bd platform and its associated websites, mobile applications and services ("Platform"). By accessing or using the Platform, you are considered to have consented to the collection and processing of information described in this Policy.

jeewin bd takes user privacy seriously. We believe you should have full control over your personal information, and we are committed to transparency at every step. Alongside reading this Policy, we recommend also reading our Terms and Conditions, as both documents together form the basis of your relationship with the Platform.

This Policy has been prepared with Bangladeshi users in mind and applies equally across all services on our platform — including casino gaming, sports betting, Vivo Live, cricket betting and e-sports.

2. What Information We Collect

The following types of information are collected in order to run the jeewin bd platform properly and to provide you with a safe, quality service.

2.1 Registration and Identity Information

Information you provide when creating an account includes:

• Full name and date of birth (for age verification — confirming 21+)
• Mobile number and email address
• Username and password for login (stored in encrypted form)
• Identity document details (National ID / Passport — where verification is required)

2.2 Financial Information

Payment-related information is collected during deposits and withdrawals. This includes account details for bKash, Nagad, Rocket or bank transfers. This information is used solely for processing transactions and preventing fraud.

2.3 Platform Usage Information

Some technical information about how you use the platform is collected automatically:

• IP address and device information (operating system, browser)
• Login time and date, session duration
• Game history, betting activity and transaction records
• Customer support conversation history

2.4 Communication Information

When you contact our support team via live chat or email, a record of that conversation is stored. This is to improve service quality and to better assist you in the future.

3. Purpose of Using Information

Collected information is used only for the specific purposes listed below. Personal information is not sold to any advertising company.

• Account management and identity verification: To complete registration, login and age verification processes.
• Financial transaction processing: To receive deposits and complete withdrawals. Withdrawals are generally processed within 15 minutes to 2 hours.
• Security and fraud prevention: To detect suspicious activity and protect your account from unauthorised access.
• Customer support: To resolve your issues and provide relevant information.
• Sending promotional offers: To send notifications about relevant bonuses and offers, if you have given your consent.
• Meeting legal obligations: To keep records required under applicable laws and regulations.
• Platform improvement: To analyse user experience and improve the quality of the platform.

4. Cookies and Tracking Technology

The jeewin bd platform uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the platform's functionality.

4.1 Essential Cookies

These cookies are necessary for the platform's basic operation — such as maintaining login sessions, security checks and saving game state. They cannot be disabled.

4.2 Analytical Cookies

Analytical cookies are used to understand patterns of platform use. They help us see which pages are visited most and which features users use most.

4.3 Preference Cookies

These cookies are used to remember your language preference, display settings and other personalised settings, so you do not have to configure them again each time you log in.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

5. Sharing Information with Third Parties

jeewin bd does not sell your personal information to any third party. However, in certain limited circumstances, necessary information may be shared with selected partners:

• Payment processors: Necessary financial information is shared with the relevant institutions — bKash, Nagad, Rocket or bank transfer providers — to complete transactions.
• Game providers: Necessary session information is shared with Evolution, Pragmatic Play, PG Soft, JILI and other providers to operate games on the platform.
• Law enforcement authorities: Information may be provided under lawful instructions from a court or government authority in accordance with applicable laws of Bangladesh.
• Fraud prevention services: Limited information may be shared with specialist security service providers to detect suspicious activity.

Outside the cases listed above, no personal information about you is transferred to any third party.

6. Data Retention and Security

Keeping your information secure is one of our highest priorities. jeewin bd follows industry-standard security practices:

• SSL/TLS encryption: All data connections between the platform and your device are secured via SSL encryption.
• Password hashing: Your password is never stored directly — only an encrypted hash is stored.
• Access controls: Only authorised staff can view user information, and only as needed.
• Regular security reviews: The platform's security measures are tested and reviewed regularly.

6.1 Data Retention Period

Information for active accounts is retained for as long as the account remains active. After an account is closed, information required to meet legal obligations may need to be retained for a specified period. Once that period has passed, the information is securely deleted or anonymised.

6.2 Steps in the Event of a Data Breach

If a security breach occurs that could put your personal information at risk, we will make every effort to notify affected users as quickly as possible and will take corrective action.

7. Your Rights and Controls

As a jeewin bd user, you have certain important rights regarding your personal information. We respect these rights just as we uphold our Responsible Gaming Policy.

7.1 Right to Know

You have the right to know what information we hold about you. You may request a copy of your stored information by submitting a written request.

7.2 Right to Rectification

If any of your stored information is incorrect, you have the right to request that it be corrected. This can be done via your account settings or through the support team.

7.3 Right to Object to Processing

You have the right to opt out of marketing communications, such as promotional emails or messages. You may withdraw this consent at any time.

7.4 Right to Close Your Account

You may request to close your account at any time. After the account is closed, information that is not required for legal obligations will be deleted.

To exercise these rights, contact our support team via live chat or email.

8. Protection of Minors

jeewin bd strictly follows a policy of preventing anyone under 21 from using the platform. Age is verified at registration and confirmed again through identity documents during account verification.

We do not knowingly collect personal information from anyone under 21. If it is suspected that a minor has created an account without permission, that account will be closed immediately and the associated information will be deleted.

If a parent or legal guardian discovers that their child has created an account on this platform, please notify our support team immediately.

9. Policy Changes and Notification

jeewin bd reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made to the Policy, you will be notified in the following ways:

• A notice will be displayed on the platform's homepage.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of this page will change.

If you continue using the platform after a change, you will be considered to have consented to the revised Policy. We therefore recommend visiting this page regularly.

If you wish to view a previous version of this Policy, please contact our support team. To learn more about the overall terms of our service, visit the About Us page.

10. Contact Us

For any questions, comments or requests regarding the Privacy Policy, please contact our support team. We are available in both Bengali and English, seven days a week, 24 hours a day.